Reference

What You Agree to When You Use 55pkr

Opening an account means you accept the terms that govern how 55pkr operates — covering eligibility, data handling, account conduct, and where access is permitted under local law.

Eligibility & Account RulesData Privacy & RetentionPakistan Access ConditionsAccount Security ObligationsContact & Dispute Paths
55pkr What You Agree to When You Use 55pkr
HOW WE HANDLE YOUR DATA

Data, Security, and Account Accountability at 55pkr

Your account security is built around a two-step login process: password entry followed by a one-time PIN sent to your registered mobile number. This covers both initial login and any change to your linked payment method — JazzCash, Easypaisa, or Raast. We do not share your transaction data with advertisers.

Cookie Policy We use session cookies to keep your lobby state and preference cookies to remember your last payment method. No tracking cookies are placed without your browser consent.
Data Retention Account records, including deposit and withdrawal history, are retained for as long as your account is active and for the period our internal procedures require after closure.
Account Security Every login triggers an OTP to your registered number. Any payment method change — including switching between JazzCash, Easypaisa, or Raast — requires fresh OTP confirmation.
Data Request Process You can request a copy of your personal data or ask for corrections at any time by contacting us via email or live chat. We aim to respond within a reasonable period.
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights, a data request, or a formal complaint about how your account has been handled, reach us through the channels below. We handle legal and account queries separately from general casino support so your concern gets to the right team.

Live Chat Start a live chat session from inside your account dashboard. Legal and account queries are flagged separately from routine wallet or game support.
Email Support Send a written request to our support address for data access, account dispute, or formal complaint. Written queries create a traceable record on both sides.
Account Help Centre The Help Centre inside your account covers account suspension, identity verification steps, and how to raise a dispute about a transaction or withdrawal outcome.

Frequently Asked Legal Questions

Below are the questions we hear most often about account rights, data handling, and what our terms actually mean for you in Pakistan. If something is not covered here, reach us through live chat or email.

Access depends on local law and is available only where local law in your region permits. You are responsible for confirming your own eligibility before opening or using an account.

We collect the information you provide at registration, your transaction history, and device session data. This is used for account operation, fraud prevention, and transaction processing only.

Yes. Contact us via email or live chat with your account details and a written data request. We will respond with your personal data held on file within a reasonable timeframe.

Matching names protect your account from unauthorised withdrawals. Any mismatch between your registered name and your JazzCash, Easypaisa, or Raast account triggers a verification hold before funds move.

Contact us through live chat or email with your account ID and the relevant transaction reference. We handle disputes directly and aim to acknowledge all formal complaints within a reasonable period.

You can request account closure at any time through the Help Centre or via email. Data retained after closure is limited to what our compliance procedures require, and we can clarify the scope on request.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.